ITS INTERNATIONAL TRAVEL SERVICE COMPANY (hereinafter referred to as "the company", "we", "our") is firmly committed to regulatory compliance and the privacy and protection of personal data. Therefore, in this privacy policy, users (hereinafter referred to as "user", "you", "your") will find all relevant information to better understand how we process your personal data.
We may update this privacy policy based on new legislation or judicial requirements and/or business needs, etc. Any updates or modifications to this privacy policy will be considered applicable from the date of its publication on the website. Therefore, it is recommended that users regularly review this privacy policy.
Please remember that to access and use our website, you must be an adult and have the legal capacity to enter into contracts according to the national laws and regulations applicable in your country of birth or residence.
Without prejudice to your rights under applicable law, this privacy policy is not a contract or part of your contract with us. This privacy policy will always be available on this website so that data subjects can consult it at any time.
2. Definition of Personal Data
For the purposes of this privacy policy, "personal data" means all data that identifies a data subject or can be used to identify him/her, such as the data you provide when filling out the application form to obtain or update EVUS registration for travel to the United States. Additionally, we process your personal data when you contact our customer service team, as well as process other information provided during your browsing of this website or from your IP address.
3. Data Controller
Our company, as described in our terms and conditions, will be the controller of any personal data collected from you, including but not limited to, when you browse our website, fill out your application form to obtain or update EVUS registration, and/or when you contact our customer service team via email.
4. Scope of Application
This privacy policy applies to personal data we collect, use, and process from you as users of our website and/or customers.
Our website may contain features or links that may redirect you to third-party websites. In this case, please note that these third-party websites are not operated by us, so we are not responsible for the information and content they provide, nor for the correct provision of functions and/or services offered by these third parties as we cannot control this. These third-party websites are governed by their own cookie and privacy policies.
5. Information Collection
Our company may collect your name, passport information, contact details, and payment information, solely for EVUS registration services.
We collect the following categories of personal data:
1. Direct interactions, such as when you complete an application on our website to obtain or update EVUS registration, or when we request additional information from you as required by U.S. consulates or embassies, or when you fill out our contact form, or when you may contact our customer service team directly via email.
2. Automated technologies, we may automatically collect information such as your IP address, sections you consult on our website, or time spent on our website through the use of our own or third-party cookies. You can consult our Cookie Policy for more information about the use of cookies on our website, their purposes, and other information of interest.
3. Payment data, we will only request credit or debit card information related to our service fees on the payment page. The captured data will be securely sent to our certified payment service provider to authorize the corresponding transaction. Under no circumstances will we visualize or access the complete data of your credit or debit card. If the customer enters, provides, or sends his/her card information through channels not authorized by our company, the customer is responsible.
In all cases, we only process personal data necessary to achieve the purposes mentioned above. In this sense, if you provide us with information beyond what is explicitly requested, you consent to the processing of said information for the informed purpose for which you sent it.
To be able to properly use our services now and at any time thereafter, you must provide us with accurate, true, up-to-date, and complete information about your current personal situation.
If you provide us with personal data of third parties, whether minors or adults, you confirm that you have informed them of the purpose of processing their personal data, and you guarantee that you have obtained their prior explicit consent to communicate their personal data to us. In this sense, if you provide us with personal data of minors, you guarantee that you are the parent and/or legal guardian, and therefore, you agree to the processing of your child/wards personal data.
6. Information Usage
Your information is only used for processing EVUS registration and customer service, and will not be sold or shared without authorization.
Please note that you only need to provide the personal data and information necessary to fill out the application form you selected to obtain and/or through our contact form. In this sense, if you provide us with information beyond what is explicitly requested, it means you consent to its processing for the purpose for which you sent the information.
We use your personal data for the following purposes:
- To provide you with our services, and if necessary, if the provided information/documents are incomplete and/or incorrect, we may also request additional information/documents from you.
- Process information and/or refund inquiries you send to our customer service department.
- Send you operational emails about our services, such as payment confirmation emails.
- For administrative purposes related to processing and managing the services provided, such as accounting and billing tasks and verifying your payment information.
- Comply with our legal obligations, legal requirements, laws and regulations, and/or respond to requests from judicial, police, or other authorities.
- Protect, investigate, and prevent fraud, unauthorized or illegal activities on this website or through this website.
- Improve our website, services, and customer support, and enhance your user experience on our website by analyzing your behavior while browsing this website.
7. Legal Basis
We only process your personal data when there is a legal basis. The legal basis will depend on the reason we collect and process your personal data. In almost all cases, the legal basis is:
- Your consent for us to process your personal data related to the purposes informed when collecting your data (i.e., responding to your information inquiries when you contact our customer service team).
- Performance of a contract when purchasing our services or sending you operational emails to keep you updated when sending payment confirmation emails.
- Compliance with our legal obligations and/or meeting official requirements from administrative, judicial, police, or corresponding authorities.
- Our legitimate interests in: (i) providing an enhanced user experience and effectively operating this website when you access and use it, (ii) verifying customer identity and monitoring fraudulent activities to maintain the security and integrity of our website; (iii) defending and resolving our rights in case of claims against our professional services.
8. Data Retention
Information will be stored on secure servers for a period not exceeding 12 months after application completion.
We will only retain your personal data for the time necessary to achieve its processing purposes. Beyond that, your personal data will be retained and appropriately blocked until the company complies with its legal obligations and has satisfied its business needs, objectives, and strategies. In this sense, your personal data will be retained, for example, to address and defend any claims related to the services provided; until your information and/or refund requests are answered; complete investigations of detected fraudulent or illegal activities; if you do not revoke your consent, we will retain cookie data.
Once the necessary retention period ends, your personal data will be securely deleted from our information systems.
Furthermore, if you consent to us processing your personal data for specific purposes, please note that you can withdraw this consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.
9. Data Sharing
When necessary, we may share your information with payment service providers or the EVUS system.
We may communicate your personal data to the following third parties, including but not limited to:
- U.S. consulates or embassies to submit applications
- Credit and debit card companies to process payments and (when necessary) conduct fraud checks
- Public agencies and/or administrative or judicial bodies, and police, when required by applicable laws and regulations
- Law firms to respond to any claims related to our services and/or protect our legitimate interests
- Technical service providers that host our information systems and/or provide us with technology, tools, or support
- Suppliers that assist us in properly providing services
The headquarters of the aforementioned third parties may be located within the European Economic Area; therefore, your personal data will not be subject to international transfer. In this regard, we inform you that we will only make international transfers of personal data to recipients established in countries that provide an adequate level of data protection; otherwise, we will adopt appropriate safeguards required by current applicable laws and regulations regarding the protection of personal data to ensure that your personal data is properly protected and your personal rights and freedoms are guaranteed.
10. Data Security
Your trust is very important to us. Therefore, your personal data will be stored confidentially and securely in our information systems. We have implemented appropriate technical and organizational measures to protect and safeguard your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.
Similarly, we have taken reasonable precautions to ensure that all our employees and vendors or collaborators who have access to customers personal data are adequately trained in the processing of collected personal data and that they comply with the aforementioned data protection obligations.
Although we will do our best to guarantee the protection of personal data transmitted through our website and/or that you may provide to us through other means such as email, please remember that you should also take precautions to keep your personal data secure, for example, you must not enter or confirm banking details through false information and/or websites.
11. User Rights
You have the right to request to view, correct, or delete your personal information.
You can exercise your rights through our contact form. You can modify the "privacy settings" of your web browser at any time to set tracking cookies. Additionally, you can install programs or plugins in your browser, known as "Do Not Track" tools, which will allow you to choose which cookies you want to allow.
Generally, we respond to data protection rights requests within one (1) month. Sometimes, this period may be extended by another two (2) months if necessary, considering whether your request is particularly complex or if you have made multiple requests. In this case, we will notify you of this event and explain the reason for the delay.
Finally, we inform you that, where you deem appropriate, you have the right to file a complaint with the corresponding regulatory authority, especially if you believe that your data protection rights have not been adequately addressed.
12. Cookie Policy
Unless you refuse to accept cookies, this application will set or access cookies on your computer to allow you to log in or use this applications platform services or features that rely on cookies. This application uses cookies to provide you with more comprehensive personalized services, including promotional services.
You have the right to choose to accept or refuse cookies. You can refuse to accept cookies by modifying your browser settings. However, if you choose to refuse cookies, you may not be able to log in or use this applications web services or features that rely on cookies.
Information obtained through cookies set by this application will be subject to this policy.
13. Policy Updates
If we decide to change the privacy policy, we will publish these changes in this policy, on our companys website, and in locations we deem appropriate so that you are aware of how we collect and use your personal information, who can access this information, and under what circumstances we disclose it.
Our company reserves the right to modify this policy at any time, so please check it frequently. If significant changes are made to this policy, our company will inform you through website notifications.